Refund Policy
Last updated: June 2026
General Policy
Refund requests submitted within 14 days of purchase are reviewed. Refund decisions are based on the extent to which the service has been used.
Monthly Subscriptions
You may request a refund within 14 days of the start of your subscription period. If fewer than 100 pages were processed during that period, a full refund is issued. If more than 100 pages were consumed, a partial refund proportional to the remaining quota may be considered.
One-Time Page Add-Ons
One-time page bundle purchases are eligible for a refund within 14 days if no pages from the bundle have been consumed. Once any pages have been used, the purchase is non-refundable.
Free Plan
The free plan involves no payment and is therefore not subject to refunds.
How to Request a Refund
Use the Dashboard → Usage → 'Report Issue' link to submit a refund request for a specific transaction, or email us at support@bank-statement-parser.clkr.work with your requestId. Refunds are typically processed within 5–7 business days to your original payment method via Paddle.
Non-Refundable Situations
Requests submitted after the 14-day window, cases where the majority of the quota has been consumed, and dissatisfaction not caused by a technical failure on our part (e.g. an unsupported PDF format) are not eligible for refunds. Issues caused by service outages are assessed separately.
Contact
For refund requests: support@bank-statement-parser.clkr.work